Privacy Policy

Last updated: 15 June 2026

This Privacy Policy explains how Benchscope Ltd ("Benchscope", "we", "us") collects and uses personal data when you use our website, directory, map, jobs board, and related services (the "Service").

1. Who we are

Benchscope Ltd is the controller for personal data processed through the Service.

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company number: 16664850
Privacy contact: privacy@benchscope.com

2. What personal data we collect

Depending on how you use the Service, we may collect:

  1. Contact details (e.g. name, email, role) if you contact us, submit an enquiry, request amendments, or claim a company page.
  2. Account and verification information if you claim a page (e.g. proof of affiliation you provide).
  3. Submitted content you send to us (e.g. edits, company information, messages, job listings).
  4. Enquiry and form data submitted via our premium profile, sponsorship, job submission, or contact forms.
  5. Content of uploaded documents or resources (which may incidentally contain personal data such as named authors, contact details, bios or similar information).
  6. Business contact and outreach information, such as names, work email addresses, job titles, company names, professional profile information and records of communications, where we contact relevant business representatives about Benchscope listings, corrections, partnerships, paid products or related services.
  7. Billing and transaction information, such as billing contact details, invoice records, payment status, purchase history and related correspondence.
  8. Usage and device data (e.g. pages viewed, features used, approximate location derived from IP, browser and device details, referrers). This may be collected via cookies or similar technologies.
  9. Error and diagnostic data collected automatically where errors occur while using the Service.

We do not intentionally collect special category personal data through the Service. Please do not submit sensitive personal data, confidential information or unnecessary personal data in forms, messages or uploaded documents. If such information is submitted, we may process it only as necessary to review, remove, manage or respond to the submission.

3. Company listings

Company listings may include publicly available business information such as company name, website, location, and category. Where listings include personal data (for example, a named contact), that information is typically provided by the company, a third party, or sourced from public materials.

4. Claims, amendments and verification

Where a person claims a company page, requests amendments, submits profile content or provides verification information, we may keep a record of the request, including the submitter's contact details, company affiliation, evidence provided, requested changes, review status and related correspondence.

We use this information to assess requests, verify authority, maintain directory accuracy, prevent misuse and protect the integrity of Benchscope. We may contact the submitter if we need more information, if a request is approved or rejected, or if we need to clarify or manage the submitted information.

If another representative of the relevant company asks about a claim, verification or amendment, we may share limited information about the request, such as the fact that it was made, that it was submitted using an email address associated with the company's domain, the nature of the changes requested and the status of the review. We do not normally disclose the individual submitter's name, direct contact details, evidence documents or internal correspondence unless we have a lawful basis to do so, such as consent, legal obligation, suspected misuse, fraud, impersonation, security concerns or the need to resolve a genuine authority dispute.

5. Sources of personal data

We may obtain business information and limited business contact information from public sources, company websites, professional networking sites, public registries (such as Companies House), event pages, ecosystem directories, company submissions, users, third parties and direct correspondence. Where personal data is obtained from public sources rather than directly from the individual, we will provide this privacy notice to the individual where required by applicable law.

6. How we use personal data and our lawful bases

We use personal data for the following purposes:

  1. To provide and operate the Service (e.g. showing directory content, responding to requests). Lawful basis: Legitimate interests; and/or performance of a contract where applicable.
  2. To process page claims, amendments, enquiries, and verification. Lawful basis: Legitimate interests; and/or performance of a contract.
  3. To communicate with you (e.g. support, admin messages, responding to enquiries). Lawful basis: Legitimate interests.
  4. To process job submissions and display them on the jobs board. Lawful basis: Legitimate interests; and/or performance of a contract.
  5. To process premium profile, sponsorship or other paid product submissions. Lawful basis: Performance of a contract; legitimate interests.
  6. To review and host uploaded documents and resources submitted by premium profile users. Lawful basis: Legitimate interests; and/or performance of a contract.
  7. To contact relevant business representatives about company listings, corrections, partnerships, sponsorships, premium profiles or related Benchscope services. Lawful basis: Legitimate interests. You can object to or opt out of marketing or outreach communications at any time by contacting privacy@benchscope.com or using any unsubscribe option provided.
  8. To manage payments, invoices, subscriptions, renewals, refunds and paid service administration. Lawful basis: Performance of a contract; legal obligation; legitimate interests.
  9. To improve and secure the Service (e.g. analytics, error monitoring, debugging, preventing abuse). Lawful basis: Legitimate interests.
  10. To comply with legal obligations where required. Lawful basis: Legal obligation.

Where we rely on legitimate interests, those interests include operating and improving Benchscope, maintaining directory accuracy and integrity, preventing misuse, responding to enquiries, contacting relevant business representatives, promoting Benchscope's services to appropriate business users, and protecting the security and reliability of the Service.

7. B2B outreach

We may process limited business contact information about relevant representatives of life sciences companies, service providers, employers, recruiters, partners and ecosystem organisations. This may include names, work email addresses, job titles, company names, professional profile information and records of our communications.

We may use this information to contact relevant business representatives about Benchscope listings, corrections, profile claims, partnerships, sponsorships, premium profiles, jobs board services or related Benchscope services.

Our lawful basis for this processing is our legitimate interests in maintaining and improving Benchscope, keeping directory information accurate, developing relevant business relationships and promoting Benchscope to appropriate business users. You can object to or opt out of marketing or outreach communications at any time by contacting privacy@benchscope.com or using any unsubscribe option provided. We will respect all such requests promptly.

8. Cookies and analytics

We use cookies and similar technologies to run the Service and understand how it is used. You can learn more and manage your preferences in our Cookie Policy, available on our website. Where required by law, we request your consent before setting non-essential cookies.

9. Who we share personal data with

We may share personal data with the following categories of recipient where necessary to provide the Service:

  1. PostHog (eu.i.posthog.com) - Product analytics - understanding how the Service is used.
  2. Sentry - Error monitoring and diagnostic logging.
  3. Supabase - Database hosting and backend infrastructure.
  4. Airtable - Operational data management and form submissions.
  5. Cloudflare - Content delivery, DNS, and serverless worker infrastructure.
  6. Resend - Transactional email delivery (e.g. confirmation emails, notifications).
  7. CARTO (basemaps.cartocdn.com) - Map tile delivery. Tile requests include your IP address.
  8. Professional advisers - Legal and accounting support where needed.
  9. Authorities - Where required by law, or to protect rights, safety, and the integrity of the Service.

We do not sell personal data.

10. International transfers

Some of our service providers may process data outside the UK. For example, Sentry may process diagnostic data in the United States. PostHog processes analytics data via its EU endpoint (eu.i.posthog.com). Where personal data is transferred outside the UK, we rely on appropriate safeguards where required, such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms.

11. Data retention

We keep personal data only as long as necessary for the purposes described in this policy. The criteria we use to determine retention periods include the nature of the data, the purpose for which it was collected, and any legal, accounting or regulatory requirements.

  1. Enquiry and correspondence records are generally retained for as long as needed to respond and manage the relationship.
  2. Claim, amendment and verification records may be retained for longer to protect directory integrity and prevent misuse.
  3. Uploaded documents are retained for as long as the relevant premium profile or paid product remains active, or until removal is requested.
  4. Billing and accounting records may be retained for the period required for tax, accounting and legal purposes (typically six years under UK law).
  5. Analytics and diagnostic data are retained according to the settings of the relevant provider, unless we delete or anonymise them sooner.
  6. Business outreach and contact records are retained for as long as the relevant business relationship or outreach purpose continues. If you object to or opt out of marketing or outreach communications, we will stop using your details for that purpose promptly, but may retain a minimal suppression record to ensure your request is respected.

12. Your rights

Subject to applicable law, you may have the right to:

  1. Request access to your personal data
  2. Request correction of inaccurate data
  3. Request deletion of your data
  4. Object to or restrict certain processing
  5. Request portability of data you provided to us
  6. Withdraw consent where we rely on consent (if applicable)

To exercise your rights, contact privacy@benchscope.com.

13. Complaints

If you are unhappy with how we handle your data, please contact us first and we will try to resolve it. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

14. Changes to this policy

We may update this policy from time to time. We will post updates on this page and revise the "Last updated" date above.